Cancellation & Refund Policy

Last Updated: 10th October 2024

At Megatechro, we value your trust and commitment to our courses. We understand that circumstances may change, and we aim to ensure transparency and fairness in handling cancellations and refund requests. Please read the following policy carefully to understand your rights, the conditions under which cancellations and refunds are permitted, and how to proceed if needed.

Cancellation Policy

We aim to provide a flexible and user-friendly approach to cancellations while safeguarding the integrity of our services. Our cancellation policy is as follows:

• All cancellations must be formally requested by sending an email to our support team at services@megatechro.site. Please include your name, contact details, and the course for which you are requesting a cancellation.
• Cancellations are valid only if requested within 48 hours of the purchase date and time. This ensures we can process your request promptly while maintaining fairness.
• If any course content has been accessed or downloaded within the 48-hour period, we reserve the right to reject the cancellation request, as this constitutes partial use of the service.
• Requests submitted after 48 hours from the time of purchase will not be processed, as per the terms of this policy. We encourage you to review the course details thoroughly before making a purchase.

Refund Policy

Our refund policy is designed to protect your investment while ensuring the sustainability of our services. Please review the following guidelines:

• Full refunds are available for cancellations made within the first 48 hours after purchase, provided that no course content has been accessed. This gives you a risk-free window to evaluate your decision.
• If any portion of the course content has been accessed, we reserve the right to deny a refund request. This ensures that refunds are not misused and reflect fair usage of our resources.
• Refunds will be processed within 7–10 business days of receiving approval for your request. The amount will be credited back to the original payment method used at the time of purchase.
• Courses purchased during promotional offers, discounts, or limited-time sales are not eligible for refunds. Please review promotional terms carefully before making a purchase.
• Refunds for bundled courses or multi-course packages will be assessed on a case-by-case basis, considering the individual courses accessed and the terms of the bundle.

How to Request a Cancellation or Refund

To request a cancellation or refund, follow these steps:

1. Email us at services@megatechro.site with the subject line “Cancellation Request” or “Refund Request,” depending on your requirement.
2. Provide the following details in your email:
   • Your full name and contact information.
   • The course name and purchase date.
   • A brief explanation of the reason for your request.
3. Our support team will review your request and respond within 2–3 business days. For approved refunds, processing will take an additional 7–10 business days.

Exceptions and Limitations

While we strive to accommodate requests wherever possible, there are certain limitations:

• Refunds are not applicable to courses completed or significantly accessed (e.g., 50% or more of the content viewed).
• Refunds for technical issues (e.g., inability to access the course) will be provided only if the issue is reported within 48 hours of purchase, and our technical team confirms the problem was on our end.
• Requests for refunds due to personal circumstances or changes in availability will be evaluated individually, but approval is not guaranteed.

Contact Us

If you have any questions, concerns, or require further assistance regarding our cancellation and refund policy, please do not hesitate to reach out to our support team. We are here to assist you.

Email: services@megatechro.site